Privacy Policy
Cool Zanzibar
Last updated: July 2026
At Cool Zanzibar, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a booking, contact us or use our services.
By using our website and booking our activities, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, contact us or make a booking, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number / WhatsApp number
- Country of residence
- Hotel or accommodation details
- Booking information
- Preferred activity date and time
- Number of participants
Diving & Activity Information
For scuba diving and water activities, we may collect additional information required for safety, including:
- Diving certification level
- Previous diving experience
- Medical information required for participation
- Emergency contact details
This information is collected only when necessary to provide safe and professional services.
2. How We Use Your Information
Cool Zanzibar uses your information for the following purposes:
- Processing and confirming bookings
- Communicating with you about your activity
- Providing customer support
- Confirming availability and schedules
- Arranging hotel pickups or meeting points
- Ensuring diving and activity safety
- Processing payments
- Improving our services and customer experience
- Sending important updates related to your booking
We only collect information that is necessary to provide our services.
3. Online Payments
Payments made through our website are processed securely through approved payment providers.
Cool Zanzibar does not store your full credit card details.
Payment providers may process your information according to their own privacy policies and security standards.
4. Website Information & Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember user preferences
- Improve website performance
- Understand visitor behaviour
- Improve marketing and website content
You can choose to disable cookies through your browser settings. However, some website features may not function properly.
5. Website Analytics & Marketing
We may use tools such as website analytics services to understand how visitors use our website.
This information may include:
- Pages visited
- Website traffic sources
- Device and browser information
- General location information
This data helps us improve our website, services and online marketing.
6. Sharing Your Information
Cool Zanzibar does not sell, rent or trade your personal information.
We may share necessary information only with trusted partners when required to provide our services, including:
- Payment providers
- Booking systems
- Transport providers
- Activity partners
- Service providers supporting our website operations
All information is shared only when necessary to complete your booking or provide our services.
7. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
However, no online transmission or storage system can be guaranteed to be 100% secure.
8. How Long We Keep Your Information
We keep personal information only for as long as necessary for:
- Completing your booking
- Providing customer support
- Meeting legal and accounting requirements
- Improving our services
After this period, information is securely deleted or anonymised where appropriate.
9. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Ask how your information is being used
- Withdraw marketing communication consent
To make a request, please contact us using the details below.
10. Marketing Communications
If you choose to receive updates from Cool Zanzibar, we may send information about:
- New activities
- Special offers
- Travel experiences
- Company updates
You can unsubscribe from marketing communications at any time.
11. Children’s Privacy
Our services are not directed toward collecting personal information from children without parental or guardian involvement.
Parents or guardians are responsible for providing information for minors participating in activities.
12. Third-Party Links
Our website may contain links to third-party websites or services.
Cool Zanzibar is not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
13. Changes to This Privacy Policy
Cool Zanzibar may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Cool Zanzibar
Zanzibar, Tanzania
Email: info@coolzanzibar.com
WhatsApp: +255 628 019 519
Thank you for trusting Cool Zanzibar with your personal information.
We look forward to creating unforgettable diving, snorkeling and adventure experiences in Zanzibar.